TITLE

    Lisa: Error Numbers

Article ID:
Author:
Created:
Modified:

422

9/21/84
11/15/84


TOPIC


DISCUSSION


    The most common error numbers are described both in the Lisa 1 Owner's Guide
    (Appendix 3, p. I7 and Appendix 6, p. I25), and in the Lisa 2 Owner's Guide
    (Appendix 3, p. G59, and on pp. C49-C58). These error messages usually
    simply indicate a general problem.

    Other more specific error messages are located in the Workshop manual. There
    are three types of error numbers that can be displayed:

    1. A single number: xxx

    This may be located in the Workshop manual. The number means the
    error occured in code located in the Filer. The only exception is if the
    number starts with a 6 (e.g., 648), in which case the error is related to
    printing.

    2. Two numbers: xxx/xxx

    The first number refers to a location in the lower levels of the operating
    system; the second number is the error code. Sometimes these numbers are
    reversed, so it's best to look up both in the Workshop manual.

    3. Three numbers: xxx/yyy/zzz

    xxx: Indicates the system program that died.
    yyy: The error number indicating why it died.
    zzz: The actual code address where the error occured.

    If you get one of these three-number codes and the first one happens
    to be a 1033, the second number indicates the problem:

    Error Meaning Solution
    7 I/O problem reinstall software
    10 Parity Error replace memory
    21, 22 program error none
    26, 27 bad source, bad memory

    Here are some other errors that occur during startup. These error numbers in
    10700 range are usually accompanied by a crossed out Lisa. Following is a
    list of these errors:

    Error Meaning
    10725 Damaged file system or file contents
    10726 Profile error, problem with boot tracks
    10727 Memory Error
    10728 Boot file is missing or damaged
    10729 "
    10730 "
    10731 "
    10732 "
    10735 "
    10736 "
    10737 "

    If you encounter one of the above errors:

    1. Reinstall the startup software. Refer to p. D50 in the Lisa 1 Owner's
    Guide, p. C24 in the Lisa 2 Owner's Guide or p. 160 in the Lisa (7/7)
    Office System manual.

    2. If step 1 doesn't work, repair the hard disk, then repeat step 1.

    3. If step 2 doesn't work, you may have bad Office System diskettes.
    Obtain another set, then try steps 1 and 2 again.

    4. If steps 1 thru 3 haven't worked, you'll need to reload the software.
    First, though, erase the information currently stored on your hard disk.

    To save documents store on your hard disk:

    1. Connect your Profile, if you're using one, to another Lisa and save any
    files if you can. If you're using a Lisa 2/10, start up your system with
    another ProFile, then save your documents to it.

    2. Then reinstall your software on the hard disk, erasing the present
    software.


EXTENDED Information section - Apple Internal Use - Service Providers and Support Professional



APPLE EYES ONLY Information section - Apple Need-To-Know Confidential



Article Change History: